Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with us. Please read our shipping policy carefully so you know exactly what to expect after placing your order.
Order Processing Time
All orders are processed within 1–3 business days of payment confirmation. Processing occurs on business days only (Monday through Friday, excluding public holidays).
During peak seasons — including major holidays, sale events, and Q4 (October through December) — processing times may be slightly longer. We appreciate your patience during these periods.
You will receive a confirmation email with tracking information once your order has been dispatched.
Estimated Shipping Times
Delivery times vary depending on your location and which warehouse your product ships from. Below are our standard estimated timeframes:
United States
- US warehouse stock: 2–8 business days
- China warehouse stock: 10–15 business days
United Kingdom, Europe, and Australia
- Local or regional warehouse stock: 2–7 business days
- China warehouse stock: 10–20 business days
Rest of World
- 10–20 business days on average, depending on destination and local postal services
Please note: these are estimated timeframes, not guarantees. Factors outside our control — including carrier delays, local postal conditions, and peak season volume — can extend delivery times. Orders are shipped in calendar days, including weekends.
Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your delivery in real time. Please allow up to 24–48 hours for tracking information to update after you receive your shipping confirmation.
If your tracking information has not updated after 5 business days, please contact us and we will investigate on your behalf.
Lost or Delayed Packages
If your order has not arrived within the following timeframes from the date of dispatch, please contact us and we will work with our fulfillment partners to investigate and resolve the issue:
- United States orders: 45 days from dispatch
- International orders: 60 days from dispatch
We will offer a replacement or refund for orders confirmed lost by the carrier, in accordance with our refund policy.
Incorrect Shipping Address
Please double-check your shipping address carefully before completing your order. It is the customer's sole responsibility to ensure that all shipping details entered at checkout are complete, correct, and up to date.
We are unable to redirect packages once they have been dispatched. If an incorrect address is provided and the package is returned to us or cannot be delivered, the customer may be responsible for any additional reshipping costs.
If you notice an error in your address immediately after placing your order, contact us as soon as possible at serenaroma97@gmail.com and we will do our best to correct it before dispatch. However, we cannot guarantee that changes can be made once an order has been submitted for fulfillment, as processing can begin quickly after purchase.
Please be aware that if we are unable to amend your address before dispatch, we will not be issuing a refund for the order. Orders that are undeliverable due to an incorrect, incomplete, or invalid address provided by the customer are not eligible for a refund. In this situation, you will be responsible for any costs associated with reshipping the order to a corrected address.
To avoid this, please take a moment to carefully review your full name, street address, apartment or unit number, city, postcode, and country before clicking confirm on your order. We want every order to reach you without issue, and getting the address right at checkout is the most important step you can take to ensure that.
Split Shipments
If your order contains multiple items, they may be shipped separately from different warehouses and arrive at different times. You will receive individual tracking numbers for each shipment. There is no additional charge for split shipments.
Peak Season Notice
During high-demand periods — including Q4 holidays, and major sales events — both processing and shipping times may be longer than usual due to increased order volumes across global carriers and warehouses. We recommend ordering early during these periods to ensure timely delivery.
Countries We Ship To
We ship to most countries worldwide. Please note that shipping to certain regions may not be available or may take longer due to carrier limitations. If you are unsure whether we ship to your location, please contact us before placing your order.
Contact Us
For all shipping enquiries, please reach out to us at:
📧 serenaroma97@gmail.com 🌐 https://serenaroma.com
We aim to respond to all enquiries within 1–2 business days.
We reserve the right to update this shipping policy at any time. Any changes will be reflected on this page with an updated date.